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Home > Participation > Facilities > Booking Rules
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| Booking Rules |
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Over the Counter Booking
Go personally to any one of our Booking Offices from 7.00 am to 9.30 pm (except for Central Booking Office which is open only during office hours).
Remember to bring along your identity card or passport when registering or making a booking.
Cash payment must be made once your request is accepted.
Note that booking by proxy is not allowed.
Telephone Booking
You can make telephone booking from 8.00 am to 12.30 pm and 2.00 pm to 9.30 pm daily. However, please note that telephone booking is not accepted for booking of soccer.
When making telephone bookings, please provide your personal particulars.
Payment must be made at least 15 minutes before the booked slot, otherwise your slot will automatically be cancelled.
Booking Stadiums for School and Junior College Sports Meets
Bookings of SSC stadiums for school and junior college track-and-field meets are subjected to balloting.
In the first week of September, forms will be sent to all schools and junior colleges inviting them to book our stadiums for sports meets planned for the following year. The completed forms must reach the Central Booking Office by the fourth week of September.
The ballot will be conducted in the first week of October, and the results will be mailed to successful applicants the following week.
During the third week of October, unallocated slots will be released for bookings to schools and junior colleges that were unsuccessful during the balloting exercise, or for additional bookings, on a first-come-first-served-basis.
Successful applicants must pay their booking fees to the Central Booking Office by the second week of November, failing which allocated slots will be cancelled. For more details, call the Central Booking Office at 6345 1222.
Internet Booking
Through iBook online at http://www.ibook.ssc.gov.sg, you can make enquiries and book selected SSC facilities from the comfort of your own home or the office, any time of the day.
You can also pay for your telephone bookings on-line.
Hirers are given at least 30 minutes to complete any payment transaction in iBook from the moment they click to confirm a slot. The status for this is "Pending for Payment".
For slots booked for the last day of the booking window, you are given up to 12.00 pm on the day after you made the booking to pay.
SSC reconciles its account daily and will refund any additional deduction recorded in the system. Customers can report any case to Ms Maliga at Tel Nos: 6500 5404 during office hours for her investigation.
You can also use iBook's My Preferences function to save your favourite slots on-line. It's a great time-saver. Your available favourite slots will automatically show when you next login.
Soccer Balloting and Booking
Only soccer hirers whose particulars have been verified by SSC and have internet access are eligible to book soccer slots and/or participate in the balloting. For verification, hirers must go personally to any SSC booking office with their original NRIC/Passport. Foreigners must also produce their original employment pass/work permit in addition to the Passport.
Hirers under the age of 15 years and foreigners who are not issued with FIN number will not be eligible for soccer balloting even after their particulars have been verified.
Soccer bookings are allocated by computerised balloting held at 1pm on the first Wednesday of each month for the booking of slots in the following month. For eg, balloting on the first Wednesday of this month will decide and allocate slots for hire in the following month.
Before booking, you are encouraged to check that your desired time does not coincide with field maintenance closures.
1) How to submit your ballot request
You can submit your soccer ballot request on-line through iBook. The deadline of online submission is the 28th of each month.
Besides this, you can also submit through our booking offices. To do this, get the ballot request form from any of our booking offices. Indicate your choice of soccer pitch, date and time of booking. The following conditions apply:
Each applicant is allowed to submit only ONE request form for each ballot; any applicant found submitting multiple forms will be disqualified.
Each applicant is allowed to indicate a maximum of four choices in the form.
A maximum of two slots per month will be allocated to the successful applicant.
The request form must reach any of our booking offices between the first and twenty-third of each month to qualify for balloting that will be held on the first Wednesday of the following month for allocation of slots in the subsequent month.
2) Finding out the ballot result
Results of the Soccer Ballot will be posted on the link "Soccer Ballot Status" in iBook online.
The ballot result is also available at our various booking offices from 1pm on the same day of the balloting exercise.
3) Paying for your slot
Successful applicants should settle payment of all allocated slots by 6.59 am on the seventh day after the date of the ballot. For example, for a ballot on 7th March 2007, payment must be made by 6:59AM on 14th March 2007. Otherwise the slot will be released.
Payment must be made at any of our booking offices during operating hours.
Successful applicants are required to produce their identity cards or passport for verification of their particulars at the booking counter before payment can be accepted.
SSC reserves the right to cancel or reject any bookings/payment if the applicant does not comply with any of the booking rules and regulations.
4) Balloting quota
Maximum of two slots per applicant for each month's ballot.
Booking Opening Time for Slots on the Last Day of the BAW
Badminton : From 7.00am onwards
Tennis and Other Sports : From 1.00pm onwards
Note: Basketball/Volleyball (SPE Indoor Sector C) will open for Internet booking from 6.45am and walk-in booking from 7am while Basketball/Netball/Volleyball (SPE Indoor) will open for booking from 7am.
Booking Quota
A hirer can only book up to a maximum of 2 peak-hour slots on the last day of the Booking Availability Window (BAW).
There is no quota for the rest of the days within the BAW.
Each walk-in hirer is allowed a maximum of 4 hours per transaction when there is a queue.
Cancellation and Replacement for All Bookings (Except Soccer)
You will not be entitled to a replacement or refund of the paid slot if you had utilized at least half of the particular booked slot.
With effect from 5 January 2006, Options for Rain-off of booked Tennis Court are:
(1) Non auto-replacement - Hirers choose a replacement slot from the available slots within the Current Booking Availability Window (BAW). Original receipt must be produced at the Booking Office within the current BAW. Any additional hiring charges would be payable; or
(2) Auto-replacement - Hirers allow SSC to replace the booked slot by a same day & time slot within the next four weeks of the BAW; or
(3) Refund - Hirers can claim refund if they utilize less than half of the booked slot's hour. Original Receipt must be produced at the Booking Office within 14 days from the rain-off date for Auto-replacement or Refund option.
Cancellation and Replacement for Soccer Bookings Only
Where a soccer game has been cancelled by the SSC due to poor ground condition or other unforeseen circumstances, the hirer of the cancelled booking(s) will get a refund of the hiring fee.
The refund will be paid by cheque through the post.
There shall be no replacement for soccer bookings cancelled by the SSC.
General Rules
The use of the Singapore Sports Council (SSC) sports facilities is governed by the provisions of the Singapore Sports Council Act and any other rules and regulations, which may be implemented from time to time. These provisions are displayed on the notice board at all SSC sports facilities. The SSC, its servants and/or agents will not in any way be held responsible for any personal injury, disability, death, damage or loss of property or any other loss or damage arising, or in connection with the use of its sports facilities.
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